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It is our ultimate goal to provide excellent customer satisfaction and quality baby carriers. We want you to always have a great experience shopping with us tell the world how phenomenal our little company's customer service is! To show our commitment to customer satisfaction, Peonies Baby Slings offers a 1 year guarantee, what we like to call The Peonies Promise, on every carrier we make. Whether it's a custom ring sling or an organic mei tai, rest assured that should you ever have a problem with your carrier, we will do our best to make it right.  The Peonies Promise covers: Any defects in craftsmanship- should any of our seams ever need mending (stitching around the rings or on the tail panel) we'll do it free of charge and even cover the cost of your shipping!
If we can't fix it, we'll replace your carrier with one exactly like it if possible or offer you a carrier of your liking. If you ever experience stitching coming undone at the rings, immediately discontinue use of your carrier.
What our guarantee doesn't cover:
- Normal wear and tear, such as seams on the rails coming un-stitched due to being pulled in and out.
- Stains (unless your carrier was stained when it arrived).
- Holes in the body of the carrier (unless it had a hole when you received it).
- Incidents in the washer or dryer as appliances sometimes can have a mind of their own! Please see our Care Instructions for how to properly care for your sling.
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